
The author analyses customer protection measures on the crypto-asset market in connection with the adoption of the MiCA Regulation and the forthcoming Polish Bill on Crypto-assets. The background to the considerations is the opinion of the Financial Ombudsman regarding the necessary amendments to the Polish Bill. The considerations undertaken by the author focus on characterising the mechanisms and instruments (specifically on the complaint) of customer protection in relations with the newly regulated financial market service providers, i.e. crypto-asset service providers (CASPs) in the perspective of the MiCA Regulation and postulates of legislative amendments supported by the Financial Ombudsman.
The article was prepared using the formal-dogmatic method as the dominant one, which involved analysing the current texts of normative acts, interpreting their provisions, and then formulating appropriate conclusions and postulates of legislative amendments.