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Teka Komisji Prawniczej PAN Oddział w Lublinie

Tom 19 Nr 1 (2026)

Artykuły

Out-of-Court Resolution of Consumer Disputes in Tourism – Theoretical and Legal Issues

DOI: https://doi.org/10.32084/tkp.10661  [Google Scholar]
Opublikowane: 30.06.2026

Abstrakt

The article presents the results of a study devoted to the issue of implementing in tourism the obligation of to inform travellers about the possibility of using alternative dispute resolution (ADR) methods in cases where the dispute arises from non-performance or improper performance of a contract for participation in a package travel. This obligation was introduced by Article 42(4)(5) of the Act of November 24, 2017, on package travel and linked travel arrangements. This provision obliges tour operators to provide travellers with whom they conclude package travel contracts with information on the possibility of using alternative dispute resolution methods. Observation of the package travel market shows that despite the long-standing validity of this provision, knowledge about the possibility of using ADR is not widespread. Therefore, the purpose of this article is to obtain a general picture of the functioning of ADR in tourism and to disseminate information about it, thereby improving the awareness of tour operators and consumers regarding the possibilities of using ADR methods of consumer dispute resolution in Poland.

Bibliografia

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